Delivery

1. We charge for all deliveries. Orders received by 4pm on a working day are normally processed the same day. Orders placed at weekends or Bank Holidays are normally processed the next working day. Goods in stock are normally delivered the next working day after processing. Standard delivery is to suitable ground floor reception or store areas. We do our best to meet delivery slots agreed with you, but we don't accept any liability to you for any delay. We will use reasonable endeavours to notify you of any delivery delays and reconfirm a new delivery time with you.

2. If the goods do not arrive or are incomplete, are the wrong goods or are damaged when you open them, you must tell RentSmart (trading as ThinkSmart UK Limited) within 14 days of receipt or expected delivery telephone 0161 333 2400.

Cancellation

3. You cannot cancel a submitted order after the goods have been dispatched, unless we gain permission from an Authorised representative of PC World Business.

Returns & Errors

4. All PC World Business’ goods are sold to you with the benefit of the manufacturer's warranty. They will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer's warranty. After 14 days you will need to deal with the manufacturer directly contacting their Customer Services department will advise you on this telephone 0344 561 6789.

5. If faulty goods are to be returned to PC World Business you must obtain an RMA (Returned Merchandise Authorisation) from their Customer Services department, telephone 0344 561 6789. The RMA will be valid for 28 days. They will arrange for collection of the goods, which must be available for collection in their original packaging together with all accessories and manuals. They cannot accept unauthorised returns which do not have an RMA.

6. If you change your mind they may take goods back at their sole discretion if they are unopened, unused and in perfect condition within 14 days. A reasonable fee will be charged to do this - Please contact their Customer Services department - telephone 0344 561 6789.

7. If you return goods please ensure that you have backed up and/or removed your data as appropriate. RentSmart UK Limited (trading as ThinkSmart) and PC World Business will not be responsible for any data that is lost or left on equipment.

8. Please note we do not accept returns of special purchase items, consumables, opened packaged software (unless it is faulty) or pre-loaded/down-loaded software licences (unless faulty).

9. If you are unhappy with any Services we or PC World Business have provided you then you must promptly notify us and/or them in writing, (and in any event, within 30 days of completion of the Services) and our sole liability to you shall be to re-perform any defective Services at no cost to you.