Frequently asked questions
Q. What is SmartPlan?
A. SmartPlan is a 100% tax deductible monthly payment solution and is a great way for business customers to get the latest technology.
Q. How do I apply for SmartPlan?
A. SmartPlan is exclusive to Currys PC World Business.

You can apply in-store or by phone.

In-Store: Applying for SmartPlan in-store takes minutes, all you will need is a credit or debit card in your name.
Call into your nearest Currys PC World Business store and ask a Store Colleague about SmartPlan. They will be happy to help you choose your goods and complete your transaction in minutes.

By Phone: Applying for SmartPlan by phone is easy, call us direct today on 0161 333 2400.
You will need a credit or debit card in your name and your passport.
Our lines are open;
Monday - Friday: 9am to 5pm

Q. What can I add to my SmartPlan?
A. With SmartPlan you can add all the equipment you need for your business when you select it at your local Currys PC World Business store.
Q. How much can I get approved for with SmartPlan ?
A. SmartPlan is ideal for small businesses and new start up businesses. Not having to make any large upfront payments means you can save your cash and credit limits for other things, keeping your capital working in your business. Start up businesses can get instant approval to spend up to £3,000.

Established businesses can be approved for up to £15,000.
Q. What happens at the end of my SmartPlan?
A. Once you have made all of the payments due in the minimum term of your agreement (36 or 48) you have two options;
  1. Return the equipment to us to end your agreement
  2. Continue to make payments and lease the equipment until you are ready to return it to end your agreement
Q. How do I return the equipment from my SmartPlan lease?
A. You can return the old equipment from your original SmartPlan lease by sending it back to us through tracked and insured delivery.
Q. How do I make a complaint?
A. We are sorry to hear you are unhappy with our service, and we want you to know we take complaints seriously and use them to review and improve our products and services. You can make a complaint by:

Phone - call us on 0161 333 2400
Online - select contact us in the menu bar
Email - [email protected]
Letter - Customer Support Team, RentSmart Limited, 7th Floor, Oakland House, Talbot Road, Old Trafford, Manchester, M16 0PQ

If you are not happy with our decision regarding your complaint and wish to take it further you can ask the Financial Ombudsman Service to review your complaint. You can contact them using the details below:

Phone - 0300 123 9123 Email - [email protected]
Online - www.financial-ombudsman.org.uk (Link opens in a new window)
Letter - The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Alternatively ThinkSmart, a trading name of RentSmart Limited is a member of the Finance & Leasing Association. The FLA offers a complaint resolution scheme based on conciliation, further details can be found at https://www.fla.org.uk/business-information/how-to-make-a-complaint
Q. What does membership of the Finance and Leasing Association mean?
A.  ThinkSmart, a trading name of RentSmart Limited is a member of the Finance & Leasing Association which means that we abide by the FLA Business Finance Code, a copy is available upon request. As part of our membership we are required to make the FLA Checklist for Business Finance Customers available to you to help you when making your decision regarding choosing the right equipment and leasing deal for you and your business. This checklist can be found at www.thinksmartworld.com/FLAChecklist-SP