We are sorry to advise that SmartPlan is no longer available to new or existing customers


FREQUENTLY ASKED QUESTIONS

Q. I have a question about my existing SmartPlan?
A. Our customer service advisors are able to answer any questions that you may have about your existing SmartPlan. You can contact us by calling 0161 333 2400 between 9am and 5pm Monday to Friday. Alternatively, you can send an email to [email protected] or via this form and we will aim to respond to your query the following business day.
Q. What happens at the end of my SmartPlan?
A. Once you have made all of the payments due in the minimum term of your agreement (36 or 48) you have two options;
  1. Return the equipment to us to end your agreement
  2. Continue to make payments and lease the equipment until you are ready to return it to end your agreement
We will contact you when you have six months remaining in the minimum term of your agreement to remind you of these options and again when you have three months remaining. Please note, if you do not advise us what you would like to do at this point we will assume that you wish to continue to lease the equipment from us and will continue to collect payments until the equipment is returned to us.
Q. How do I return the equipment from my SmartPlan lease?
A. You should return the equipment to us via courier or post, ensuring that the delivery method is tracked and insured as you remain liable for the equipment until it is received by us.
Q. How do I make a complaint?
A. We are sorry to hear you are unhappy with our service, and we want you to know we take complaints seriously and use them to review and improve our products and services. You can make a complaint by:

Phone - call us on 0161 333 2400
Online - select contact us in the menu bar
Email - [email protected]
Letter - Customer Support Team, RentSmart Limited, 7th Floor, Oakland House, Talbot Road, Old Trafford, Manchester, M16 0PQ

If you are not happy with our decision regarding your complaint and wish to take it further you can ask the Financial Ombudsman Service to review your complaint. You can contact them using the details below:

Phone - 0300 123 9123 Email - [email protected]
Online - www.financial-ombudsman.org.uk (Link opens in a new window)
Letter - The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Alternatively ThinkSmart, a trading name of RentSmart Limited is a member of the Finance & Leasing Association. The FLA offers a complaint resolution scheme based on conciliation, further details can be found at https://www.fla.org.uk/business-information/how-to-make-a-complaint
Q. What does membership of the Finance and Leasing Association mean?
A.  ThinkSmart, a trading name of RentSmart Limited is a member of the Finance & Leasing Association which means that we abide by the FLA Business Finance Code, a copy is available upon request. As part of our membership we are required to make the FLA Checklist for Business Finance Customers available to you to help you when making your decision regarding choosing the right equipment and leasing deal for you and your business. This checklist can be found at www.thinksmartworld.com/FLAChecklist-SP